Terms of service

Last Updated: October 19, 2026

Welcome to Xerenella.

These Terms of Service ("Terms") govern your access to and use of www.xerenella.com (the "Site"), including all products, services, purchases, and features available through our website.

By accessing or using our Site, you agree to these Terms and all policies referenced on this website. If you do not agree with these Terms, please do not access or use our Site.

1. Store Information

Xerenella is an independently operated online retail store offering shoes and selected women’s clothing.

Website: www.xerenella.com

Customer Support Email: hello@xerenella.com

Customer Support Phone: +1 717-585-1360

Business Address:

7915 Hanover St, Dallas, TX 75225, United States

2. Eligibility and Acceptable Use

By using our Site, you confirm that you are at least the age of majority in your state or country of residence, or that you are using our Site with the consent of a parent or legal guardian.

You agree not to:

  • Use the Site for any unlawful, fraudulent, or unauthorized purpose.

  • Interfere with the security or normal operation of the Site.

  • Attempt to gain unauthorized access to our systems or services.

  • Upload or distribute viruses, malicious software, or other harmful code.

  • Violate any applicable laws or regulations while using our Site.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, pricing, and availability are accurate.

However, occasional errors, updates, or technical inaccuracies may occur. Product colors may also vary depending on your device, display settings, or lighting conditions.

We reserve the right to correct errors, update information, or modify product listings at any time.

4. Product Availability

Product availability may change without notice.

We may limit purchase quantities, discontinue products, or update product listings at our discretion.

If an item becomes unavailable after an order has been placed, we will contact you to discuss available options, which may include cancellation, substitution where appropriate, or a refund.

5. Pricing and Currency

Prices and the applicable currency are shown on the Site and/or at checkout for your transaction. Please review the displayed currency and final order total before submitting your order.

Your final order total may include:

  • Product price

  • Applicable shipping charges

  • Promotional discounts

  • Applicable taxes

If a pricing error, technical error, or product information error occurs, we may correct the information before processing your order and, where appropriate, cancel or adjust the affected order.

6. Orders and Order Acceptance

Submitting an order does not automatically mean your order has been accepted.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

We may review orders for:

  • Payment authorization

  • Product availability

  • Billing or shipping information

  • Fraud prevention

  • Compliance with these Terms

We may decline or cancel an order if:

  • Payment cannot be authorized.

  • Billing or shipping information is incomplete or inaccurate.

  • A transaction is identified by fraud prevention systems.

  • A product becomes unavailable.

  • A pricing or technical error occurs.

  • The order violates applicable law or these Terms.

If your order is canceled after payment has been received, any applicable refund will be issued to your original payment method.

7. Payment Terms

Available payment methods are those presented to you at checkout and may vary by location, order, device, and payment-provider eligibility. A payment method shown in general store information or payment settings may not be available for every customer or transaction. Please rely on the payment methods actually displayed at checkout for your order.

Full payment authorization is required before an order can be processed and prepared for shipment.

Payment information is processed through Shopify and the payment providers used for your transaction. The payment information handled by each provider, and the information available to the store, depends on the payment service and transaction. Please do not send full payment card numbers or security codes to us outside the checkout process.

Any additional payment information presented on the Site or during checkout should be read together with the options actually made available for your transaction.

8. Shipping and Delivery

Orders are processed according to our published Shipping Policy.

Estimated delivery times are provided for reference only and may vary due to weather conditions, carrier delays, holidays, order volume, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible items may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Please review that policy for complete information regarding return eligibility, refund processing, return shipping responsibilities, and non-returnable items.

10. Customer Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities associated with your account.

You agree to provide accurate, current, and complete account information.

If you believe your account has been accessed without authorization, please contact us immediately.

11. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information.

12. Intellectual Property

All content available on this Site, including text, graphics, logos, images, icons, layouts, and other materials, is owned by or licensed to Xerenella unless otherwise stated.

You may not copy, reproduce, distribute, publish, modify, or otherwise use our content without our prior written permission.

13. User Content

If you voluntarily submit reviews, comments, photographs, suggestions, or other content to us, you grant Xerenella a non-exclusive, royalty-free license to use, reproduce, display, and publish that content for purposes connected with operating, presenting, and promoting our store, to the extent permitted by applicable law and subject to any rights you cannot waive. Please do not submit content unless you have the necessary rights and permissions.

You represent that your submissions do not infringe the rights of any third party or violate applicable law. If you have questions about how submitted content may be used, please contact us before submitting it.

14. Third-Party Services

Our Site may include links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third-party services. Your use of third-party websites is subject to their own terms and policies.

15. Disclaimer

We strive to provide accurate information and reliable services.

To the fullest extent permitted by applicable law, our Site and services are provided on an "as is" and "as available" basis.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the extent permitted by applicable law, Xerenella will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the Site, products, or services. This provision does not exclude liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, any limit on total liability will not exceed the amount paid for the product giving rise to the claim. This limitation does not apply where prohibited by applicable law and does not affect non-waivable consumer rights.

17. Indemnification

To the extent permitted by applicable law, you may be responsible for claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the Site or your material violation of these Terms. Nothing in this section requires you to indemnify Xerenella for matters to the extent caused by Xerenella’s own unlawful conduct or where such an obligation is prohibited by applicable law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Termination

We may suspend or terminate your access to our Site if we reasonably believe these Terms have been violated or if fraudulent, unlawful, or abusive activity has occurred.

20. Governing Law

These Terms are governed by the laws that apply to the relevant transaction and dispute. Nothing in these Terms is intended to limit mandatory consumer rights or protections that cannot lawfully be excluded or waived. The application of any specific governing-law provision may depend on the circumstances and applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date. Changes will apply from the effective date stated or otherwise as permitted by applicable law. Where applicable law requires notice or consent for a change, we will follow those requirements; continued use of the Site does not override rights that cannot be waived.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Brand Name: Xerenella

Website: www.xerenella.com

Business Address:

7915 Hanover St, Dallas, TX 75225, United States

Customer Support Email:

hello@xerenella.com

Customer Support Phone:

+1 717-585-1360

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.