Contact Us

Last Updated: October 19, 2026

If you have questions about our products, an order, shipping, returns, refunds, or other store-related matters, please contact Xerenella using the details below. If your question concerns an existing order, please include your order number and the email address used at checkout so we can better identify the order.

Store Name
Xerenella

Website
https://www.xerenella.com/

Email
hello@xerenella.com

Phone
+1 717-585-1360

Business / Contact Address
7915 Hanover St, Dallas, TX 75225, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours. Response times may vary depending on inquiry volume and the nature of the request.

Please contact us by email for product, order, delivery, return, and refund questions. For returns, please contact us before mailing any item and wait for return authorization and instructions.